Shipping Policy
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Our Returns and Exchange Policy
At Neon Skull, we want you to be completely satisfied with your purchase. We gladly accept returns for a full refund or store credit within 14 days from the date your order is delivered, provided the items are received in their original condition.
Important Note: All promotional items are final sale and cannot be refunded or exchanged.
Returns and Exchanges:
- We offer a one-time complimentary exchange or return. Any additional exchanges or returns will be charge to the customer. For returns please scroll down.
- All products must be in new, unused condition, unwashed, free of deodorant or other stains, with original Neon Skull tags and hygiene stickers still attached.
- We reserve the right to refuse a refund if a product is damaged, excessively dirty, or missing tags/stickers.
Thank you for shopping with Neon Skull! If you have any questions or need assistance, please contact our customer happines team.